Terms of Service
The agreement that governs your use of Colonial Landscaping, Inc.'s website, services, and communications (including SMS).
Effective December 10, 2025
1.Acceptance of these terms
Welcome to Colonial Landscaping (“Colonial,” “we,” “us,” or “our”). By using our website, requesting a quote, booking a service, or interacting with our communications (including SMS), you agree to these Terms of Service (“Terms”). If you do not agree, please discontinue use of our services.
2.Services & scope of work
Colonial provides residential and commercial landscaping, hardscaping, masonry, lawn maintenance, property care, and snow and ice management services.
Scope & estimates
- All services, materials, and project details are defined in your estimate, proposal, or signed work order.
- Landscaping and construction project pricing may vary based on site conditions, access, materials, and weather.
- Seasonal services (for example mowing, cleanup, snow removal) may follow recurring schedules and may be subject to weather conditions.
- Any additional work requested outside the original scope may require a revised estimate and added fees.
3.Scheduling, access & safety
Property access
You agree to provide safe, timely access to the property, including gates, driveways, parking areas, and service zones. If access is blocked, delayed, or unsafe, we may reschedule or charge a service fee.
Safety limits
For safety and compliance, Colonial does not perform:
- Hazardous or unsafe work
- Work requiring unpermitted structural modifications
- Handling of biohazards, pest infestations, or chemical cleanups
- Work involving unstable surfaces or dangerous site conditions
You agree to disclose any known hazards at or near the work site.
Pets & outdoor areas
Please ensure pets are secured. We are not responsible for pet escape, outdoor damage caused by pets, or pet-related hazards (waste, digging, fencing issues).
4.Pricing, payment & taxes
Estimates & revisions
Estimates are based on information provided and job-site conditions at the time of quoting. Pricing may be adjusted if:
- Conditions differ materially (overgrowth, debris, grading issues, snow depth, vehicle blockages)
- Additional work or materials are needed
- Weather delays require rescheduling or additional labor
Payments
- A valid payment method, deposit, or contract signature may be required to begin work.
- You authorize Colonial to charge for services, materials, add-ons, change orders, taxes, or final balances according to your agreement.
- Late or failed payments may incur reasonable fees, interest, or suspension of further services.
5.Cancellations, rescheduling & no-show policies
Non-seasonal services
For landscaping visits, cleanups, or one-time services:
- Please reschedule as early as possible.
- Changes within 24 hours of the appointment may result in a fee to cover crew scheduling costs.
Snow & ice management
Due to the unpredictable nature of weather events:
- Snow removal schedules are based on storm timing, severity, and route prioritization.
- Cancellations for seasonal contracts are subject to contract terms and may not be refundable once the season begins.
Lock-out / no access fees
If crews arrive and cannot begin work due to locked gates, blocked driveways, unsafe conditions, or vehicles obstructing access, a lock-out fee may apply.
6.Satisfaction guarantee
If you believe part of the service was missed or completed incorrectly, notify us within 24 hours with photos or details. We will assess and, if appropriate, return to address the concern.
Re-services do not cover weather changes, natural regrowth, new debris, or items outside the original scope.
7.Condition limits & exclusions
Colonial does not guarantee:
- Removal of permanent stains, deep-rooted weeds, fungus, moss, or long-term soil issues
- Correction of drainage problems without a signed drainage or grade improvement contract
- Repair of damage caused by pre-existing conditions, poor soil quality, pests, rot, or improper prior installation
- That lawns, plants, or landscaping materials will thrive if weather, irrigation, or care conditions are not maintained by the client
We do not move heavy equipment, vehicles, or structures without proper arrangements.
8.Damages & claims
Please report any alleged damage within 24 hours of service. Provide photos and a written description so we may investigate.
Our liability is limited to the amount paid for the service that caused the claim, or the reasonable cost of repair or replacement, whichever is lower, subject to applicable law.
We are not responsible for damage to underground utilities, irrigation lines, wiring, invisible fences, or unmarked property infrastructure.
9.Photos, reviews & testimonials
With your permission, crews may take before and after photos of work performed for quality control or marketing.
If you submit a review or testimonial, you grant Colonial a non-exclusive license to use it for promotional purposes.
10.SMS program terms (“Colonial Landscaping SMS Alerts”)
Program description
After you opt in, you may receive messages related to your account and services, including quotes, booking confirmations, schedule updates, reminders, service follow-ups, review requests, and occasional promotions.
Cancel (opt-out)
You can cancel the SMS service at any time by texting STOP to our number. Upon sending “STOP,” we will confirm your unsubscribe status via SMS. After this confirmation, you will no longer receive SMS messages from us. To rejoin, sign up as you did initially and we will resume sending SMS messages to you.
Help
If you experience issues with the messaging program, reply with the keyword HELP for more assistance, or contact us at info@coloniallandscapingny.com.
Carrier liability
Carriers are not liable for delayed or undelivered messages.
Message & data rates
Message and data rates may apply for messages sent to you from us and to us from you. Message frequency varies. For questions about your text or data plan, contact your wireless provider.
Privacy
For privacy-related enquiries, please refer to our Privacy Policy.
11.Contact
Colonial Landscaping, Inc., 45 Sprout Brook Rd, Cortlandt Manor, NY 10567. Telephone 845-470-6093. Email info@coloniallandscapingny.com.
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